FAQs
Frequently Asked Questions
Below you will find answers to some of our most frequently asked questions. We regularly add the common questions to this page, so if you have a question and don’t see your answer, don’t hesitate to email us at info@clearerimaging.com
All of our used, certified tested equipment is fully functional with a 30-day warranty. Purchasing second hand can be a great cost saving option. When buying used equipment, the buyer should be aware that due to its previous use, the equipment can show various signs of cosmetic wear. Some of our used equipment has been refurbished and is similar to new. If you prefer a longer warranty period of 60 days and equipment without any cosmetic blemishes or signs of wear, than we recommend purchasing new. Our new equipment may come Factory Sealed or open box in original OEM packaging.
Yes, most items will come with a limited warranty. All used and refurbished equipment comes with a 30 day warranty. New equipment is sold with a 60 day warranty. Warranty guarantees products to be free from defects in material and/or workmanship and to perform as advertised when properly used, and maintained in accordance with written instructions. Some new factory sealed products may incur a restocking fee if returned depending on the circumstance. Items sold in As-Is or For-Parts condition do not have a warranty or return policy. Please review your items description for exact warranty details.
Yes, we deliver throughout the USA. We use FedEx Ground shipping as our standard shipping provider. If another carrier or speed is preferred, we can work with you to arrange it. We can ship via your preferred shipping carrier, freight or otherwise. Working with you to determine the best way to get your equipment delivered safely and efficiently. Products are only available within the United States and Canada.
Payment can be made in a variety of ways. If the purchase is made through the website you can pay through the shopping cart function via credit or debit. We can provide bank details for bank transfers (ACH), or direct deposit. Zelle can also be used for instant deposit. PayPal can be used if other options are not available. Paying by check is not permitted. We do not accept credit cards at this time (unless used through PayPal or the website).
The return policy varies depending on the condition of the equipment purchased. The warranty period that comes with your item will be listed in the description at the time of purchase (see question on warranty).
We begin to prepare your delivery, carefully package and ship your order as soon as payment is completed. We strive to ship orders within 1-2 business days of purchase. Same day or shipping is also available. If you require expedited shipping please contact us.
Each used transducer we stock first receives a thorough cosmetic inspection. During this process any blemish we notice will be repaired or we will not stock the probe. After visual inspection we do a rigorous functionality test on the system and inspect each mode of operation for the probe. After these processes the used probe will have our seal of approval and can be put into our stock.
Clearer Imaging can provide a repair service for most popular transducer models. For more information on our repair process please contact us regarding the transducer you need repaired. The lead times and cost will vary depending on the work required. We can happily arrange a replacement probe in the mean time to keep you facility up and operational.
Yes, we would be interested in purchasing your old ultrasound probes or systems. If you have something you would be interested in trading in or selling, please contact us so we can evaluate the equipment and send you an offer.